SHIPPING & DELIVERY
Shipping
We provide a range of shipping options, including DHL, UPS, FedEx and TNT. In the event that a particular country is unable to utilise the aforementioned mode of transportation, we will utilise EMS or a national logistics line instead. Should you wish to specify a particular shipping method, please contact our Customer Service team at info@antletstech.com for further information regarding shipping rates. We will provide the optimal solution for your transportation requirements.
Delivery Time
Lead times vary for each product. Products that are in stock have the shortest lead time. For products that need to be ordered, the production period, shipping time and customs clearance process all take some time. This means that from the time the order is placed to the final delivery of the goods, there are multiple stages, each with its own duration, leading to the overall delivery cycle. The production phase depends on the complexity of the production and the current workload of the supplier's equipment. Transportation time is influenced by the chosen mode of transportation, destination and any potential logistical delays. Customs clearance, in turn, is influenced by various regulatory procedures and the efficiency of the customs authorities at the port of entry. All these factors combine to result in longer delivery times than for off-the-shelf inventory items. You can consult with our team for shipping times for specific products.
Tax issues
It is the buyer's responsibility to ensure that they are aware of and comply with their country's import tax policies prior to purchase. Please note that our charges are limited to the cost of the goods themselves and the international freight. Please be aware that import taxes will be charged by the local customs authority upon arrival of the goods in the destination country. It should be noted that each country has different customs clearance policies and tax rates. It is not possible for us to include reasonable taxes for each country in our shipping charges. We kindly request your understanding.
If you do not wish to pay the duty, we can provide an alternative shipping option that includes tax. Should you wish to use this shipping method, please send us an email or WhatsApp message to inform us of your requirements. This is preferable to placing an order directly on the website, as our customer service team will then be able to calculate the specific shipping costs for you.