Privacy Policy
At Antlets (Shaanxi) Technology Co., Ltd., as an official Siemens dealer, we highly value the privacy of our customers and website visitors. This Privacy Policy is designed to inform you about how we collect, use, disclose, and safeguard your personal information when you interact with our website and services.
1. Information Collected
– Personal Information: When you register an account, place an order, subscribe to our newsletter, or contact us through our website forms, we may collect personal details such as your name, email address, phone number, shipping and billing addresses, and company information. This information is essential for processing transactions, providing customer support, and keeping you updated on relevant Siemens product news and offers.
- Usage Information: Additionally, we collect non-personal information about your website usage. This encompasses your IP address, browser type, device information, pages visited, and the time and date of your visit. We utilise this data to analyse website traffic patterns, enhance the functionality and user experience of our site, and address any technical issues.
2. How We Use Your Information
- Order Fulfillment: Your personal information is used to process and fulfill your orders for Siemens products. We communicate with you regarding order status, shipping details, and any necessary follow-ups to ensure a smooth purchasing experience.
- Customer Support: To provide effective technical and after-sales support, our team may access your information to understand your product usage, diagnose problems, and offer solutions. We also use it to respond to your inquiries and complaints promptly.
- Marketing and Communication: With your consent, we may send you promotional emails, newsletters, or information about new Siemens product launches, industry events, and exclusive offers. You can opt-out of these communications at any time by following the unsubscribe instructions provided in each email.
- Website Improvement: The usage data we collect helps us optimize our website layout, content, and functionality. We identify popular pages, areas for improvement, and potential glitches to enhance your overall browsing experience.
3. Information Sharing
- Siemens and Suppliers: As an official dealer, we may share certain information with Siemens and our trusted suppliers for the purpose of ensuring the proper supply of products, the provision of technical support, and the administration of warranty services. However, we only disclose the minimum necessary information and require our partners to maintain strict confidentiality.
4. Service Providers:
- We engage third-party service providers for functions such as shipping, payment processing and website hosting. These providers have access to limited information solely for the purpose of performing their services on our behalf and are contractually obliged to protect your data.
- Legal Requirements: In the event of a legal obligation, such as complying with a court order or government request, we reserve the right to disclose your information as required by law. Data Security We implement a range of security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our website uses industry-standard encryption technologies (e.g., SSL/TLS) to safeguard data during transmission. We also have internal access controls, regular data backups, and security audits to maintain the integrity and confidentiality of your data.
This Privacy Policy may be updated from time to time to reflect changes in our business practices, legal requirements or technology. Any significant changes will be communicated to you via prominent notices on our website or via email. Your continued use of our website after such changes indicates your acceptance of the revised policy. Should you have any queries or concerns regarding our Privacy Policy, please do not hesitate to contact us at info@antletstech.com. We are committed to ensuring your privacy and will respond to your inquiries in a timely and satisfactory manner.
Your Rights
We take all reasonable steps to ensure that your personal data is accurate, complete, and up to date. You are entitled to access, correct or delete the personal data that we collect. Furthermore, you are entitled to request the restriction or objection to the further processing of your personal data at any time. You are entitled to receive your personal data in a structured and standard format. Should you have any concerns regarding the processing of your personal data, you are entitled to lodge a complaint with the relevant data protection authority. To ensure the privacy and security of your personal data, we may request additional information from you to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. In certain cases, applicable laws or regulatory requirements may permit or require us to refuse to provide or delete some or all of the personal data that we maintain. Should you wish to exercise your rights, please do not hesitate to contact us. We aim to respond to your request within a reasonable time frame, and in any event within 30 days.
Contact Us
Should you have any queries regarding this Privacy Statement or its implementation, please do not hesitate to contact us at info@antletstech.com.